10 Year Warranty
All warranties are subject to proper installation and normal residential use, Eastern Jungle Gym® for a pro-rated period of TEN YEARS from the date of purchase, Eastern Jungle Gym® warrants to the original purchaserat originaly address on sales receipt owns the "Dreamscape, Dream, Supreme (2011 and after), Sky, Fantasy, Fantasy Tree House, and Imagination series jungle gyms, warrants all wooden components against structural failure due to insect infestation or wood rot. Seasonal checks, minor cracking, knots, knot holes, peeling and warping are considered a natural characteristic of wooden components and do not result in structural failure and are not covered under this warranty. Any components that are returned to Eastern Jungle Gym® under this limited ten year warranty will be replaced or repaired at our option. Any cost associated with work that must be performed on site is not covered. All travel and labor expenses or shipping and handling expenses, if any, will be the responsibility of the original purchaser. The warranty described in this paragraph is the original purchasers’ sole and exclusive remedy and last for ten years or until original customer sells or otherwise transfer the unit.
In addition, for a period of ONE YEAR from date of purchase, and subject to the limitations stated below, all chains, rope, tent tops, seats, hardware, metal braces, handles, rungs and all accessories will be free from defects in material and workmanship. Cracks in plastic components are not considered defects in workmanship or material if they do not affect the functionality of component or Jungle Gym. Any components that are returned to Eastern Jungle Gym® under this limited one year warranty will be replaced or repaired at our option. A cost associated with work that must be performed on site is not covered. All travel and labor expenses or shipping and handling expenses, if any, will be the responsibility of the original purchaser. The warranty described in this paragraph is the original purchasers’ sole and exclusive remedy and last for one year or until original customer sells or otherwise transfer the unit.
Non- residential use of swing set is prohibited and will have no warranty as the swing sets are designed for residential use ONLY.
Eastern Jungle Gym® reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective and to recover merchandise prior to any warranty claims. All merchandise returned for inspection must be sent freight pre-paid unless return authorization number is issued. This warranty does not apply to any swing set 1) subjected to abuse, vandalism, improper installation, negligence or acts of God. 2) Any alterations, additions, or relocation of the swing set by the customer or third party voids warranty. Failure to maintain your equipment properly – including, without limitation and by way of example only, not staining the unit or not checking and tightening the hardware – may cause the warranties describe herein not to apply in certain circumstances.
This warranty is expressly in lieu of all other warranties; it excludes all consequential damages. Some states do not allow the limitation or exclusion of consequential damages, so the above may not apply to you. Eastern Jungle Gym® does not authorize any person or representative to express or imply any other warranty.
NOTICE: The wooden components in your Eastern Jungle Gym® will have imperfections. We would
like to remind you that seasonal checking, surface cracks, knots, knot holes are natural characteristics of all wooden swing sets. These imperfections that are not resulting in structural failure are NOT covered under this warranty.