Eastern Jungle Gym Swing Set Warranty
Subject to ordinary use and proper installation Eastern Jungle Gym warrants, with limitations stated below to the original purchaser at original address on sales receipt, all components to be free from defects in material and workmanship for a period of one year from the date of original retail purchase. Rust and cracks in functional and non-functional plastic and metal parts are not considered defects in material and workmanship. Any components that are returned to Eastern Jungle Gym under this limited one year warranty will be replaced or repaired at our option. Costs associated with shipping and work that must be performed on site is not covered. All labor costs will be the responsibility of the customer.
In addition, for a pro-rated period of 15 years where the original purchaser at original address on sales receipt owns the “Dream”, “DreamScape”, “Ultimate”, “Supreme”, “Supremescape”, “Extreme”, “Sky”,“Fantasy”, “Fantasy Tree House” and “Imagination” series jungle gyms, Eastern Jungle Gym warrants all wood components against structural failure due to insect infestation or wood rot. Seasonal checks, cracks and warping are considered a natural characteristic of jungle gyms and do not result in structural failure and are not covered under this warranty. Installation, travel & shipping expenses and all labor costs involved with replacement or parts are responsibility of the original purchaser. This limited lifetime warranty applies to super scoop slide, scoop slide and ductile swing hangers only.
Eastern Jungle Gym reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective and to recover merchandise prior to any warranty claims. All merchandise returned for inspection must be sent freight prepaid. A copy of the original sales receipt showing purchase from an authorized dealer must be provided by the customer and presented to Eastern Jungle Gym as proof of purchase.
This warranty does not apply to any product subjected to abuse, vandalism, improper installation or acts of God. Any alteration, addition or relocation of the jungle gym by customer or anyone other than Eastern Jungle Gym voids warranty. All Eastern Jungle Gym products are for residential use only. Warranty does not cover any commercial use.
This warranty is expressly in lieu of all other warranties, it excludes all consequential damages. Some states do not allow the limitation or exclusion of consequential damages, so the above may not apply to you. Eastern Jungle Gym does not authorize any person or representative to express or imply any other warranty.
Additional Warranty Information
Warranty information for our additional backyard products can be found in the “warranty” tab on each product’s detail page. If you have any questions regarding our Swing Set Warranty, or the warranty of any of our other high-quality outdoor products, please do not hesitate to contact us for help!
All returns are subject to a 20% restocking fee in addition to any removal/labor costs associated with the return.